We have a number of policies in place to ensure we run a compliant, lawful and transparent business. Our relationship with our clients is governed by our terms and conditions of business and various policies. When our clients instruct us, we communicate with them transparently and provide all of the relevant documents, including a Client Care Letter and our relevant Terms and Conditions of Business; these documents are binding upon our clients. It is important to note that in these documents, we will limit our liability.

True Diligence Limited is registered in England and Wales under company number 07728708, we have our registered office at Unit 11 Hove Business Centre, Fonthill Road, Hove, BN3 6HA. Our business trading address is 24 Greville Street, London, EC1N 8SS. Our VAT number is GB 117864495. Our entry number on the Register of Data Controllers held by the Information Commissioners Office is Z3643946. We are also a signatory to the ICO’s personal information promise.

We carry professional indemnity insurance with a reputable global insurer. In all cases, we will limit our liability.

We have various policies, certificates and registrations in place; these are amended and updated from time to time. These are available for download below:

Complaints Policy (Updated: 28 December 2015)

Data Protection Policy (Updated: 30 December 2015)

Information Commissioner’s Office Certificate (Expiry: 17 April 2017)

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